http://help.thenightsky.io/tracking-and-delivery-issues/tracking-codes

Once your order has been printed you will receive an email with your tracking code. This means that you print has been packed and is about to be collected by the carrier. Depending on what time of day your order has been printed it can take up to 18 hours for your package to be collected.

Most tracking codes will not update until they have reached their first destination point - which is usually a sorting center. Depending on where you are located this can take up to 3 days to update. Sometimes a tracking code will miss an update as updating the tracking code is reliant on the person at the sorting center to mark it as updated.

In the USA we use UPS and USPS for the last leg of the delivery journey for Standard shipping and Fedex for Express

In Canada we use Royal Mail for Standard shipping and Fedex for Express

In the UK we use Royal Mail for Standard shipping and DPD for Express

In Australia we use Australia Post for both Standard and Express shipping

International Tracking Codes:

For countries outside of the US, UK, and Australia we ship from the UK. For standard orders the tracking code you receive will be Royal Mail. Once the package has left the UK it is usually passed to a partner carrier in the local country after it has passed through security customs in that country. Sometimes it can take several days to get through customs. As soon as it has been passed through customs there is usually more information about your order on the partner link as Royal Mail don't update all of the information given by the partner carrier. To access further information on your order enter your Royal Mail tracking code number into the partner site in the corresponding country.

Partner Couriers & Countries:

Australia:

AVNN = Toll https://www.mytoll.com/

Z9Y = AU post https://auspost.com.au/parcels-mail/track.html#/track

RPKZ = Startrack https://startrack.com.au/

AMS = Tracked NZ http://eretaillogistics.com.au/tracking.php

AUA = DHL https://www.logistics.dhl/au-en/home/tracking.html

Everything else will be Fastway, they have different prefixes for label types/locations, including IZ & ZZ. They are trackable

https://www.fastway.com.au/

Germany:
Standard Shipping: GLS
Express Shipping: Interlink

Ireland:
Standard Shipping: An Post
Express Shipping: Interlink

France:
Standard Shipping: La Poste
Express Shipping: Interlink

Netherlands:
Standard Shipping: Royal Mail
Express Shipping: Interlink

Italy:
Standard Shipping: Poste IT
Express Shipping: Interlink

Belgium:
Standard Shipping: bPoste
Express Shipping: Interlink

Austria:
Standard Shipping: GLS
Express Shipping: Interlink

Spain:
Standard Shipping: Correos
Express Shipping: Interlink

For all other partner sites contacts help@thenightsky.com and we will do our best to get further information for you.

Related Articles:

Shipping Times - How Long Does it Take to Receive my Order

My Package is marked Delivered but not at the door

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