General Help

+2
27 articles in this collection
Written by Sarah Walsh, Ciara, and Joe Duffy and 2 others

Addresses for Return to Sender

If you need to return your print, here's our Lab addresses
Written by Sarah Walsh
Updated over a week ago

Shipping Times

How Long Does it Take to Receive My Order
Written by Ciara
Updated this week

Tracking Codes

Further Information on Tracking Codes
Written by Joe Duffy
Updated over a week ago

The Printing Process

How your map is created
Written by Joe Duffy
Updated over a week ago

What Is This

What Is This
Written by Liz Dowling
Updated over a week ago

Delivered but not at the door

Written by Karen O Connor
Updated over a week ago

PDF or Digital file

Written by Karen O Connor
Updated over a week ago

Choosing any date in the past or future and how it works!

Written by Karen O Connor
Updated over a week ago

Typos And Incorrect Details

I Made A Mistake In The Map Details
Written by Liz Dowling
Updated over a week ago

Adding A Gift Option and Message

Marking An Order As A Gift
Written by Liz Dowling
Updated over a week ago

Do the prints come framed?

Options for framing the print
Written by Joe Duffy
Updated this week

What is the Quality of the Print

How good is it?
Written by Joe Duffy
Updated over a week ago

What are the Print Dimensions?

Dimensions of the Print
Written by Liz Dowling
Updated over a week ago

Is the Star Map Accurate?

How we create the map of the night sky
Written by Liz Dowling
Updated over a week ago

How to check what I have ordered

Check your preview file once you have ordered.
Written by Liz Dowling
Updated over a week ago

Why is my Tracking Code Not Working?

Written by Joe Duffy
Updated over a week ago

Can I Change The Shipping Address After I Have Placed My Order

Change shipping address details
Written by Liz Dowling
Updated over a week ago

Ideas For Titles And Quotes

Written by Liz Dowling
Updated over a week ago

Longer Title, Emojis And Foreign Languages

How to get a longer title on the print
Written by Joe Duffy
Updated over a week ago

Smaller Sizes

Can I order a smaller size?
Written by Liz Dowling
Updated over a week ago

Can I Order a Larger Print?

Is it possible to get a print with bigger dimensions?
Written by Liz Dowling
Updated over a week ago

Can I Have More Than One map On A Print

Is it possible to have more than one map on a print?
Written by Liz Dowling
Updated over a week ago

What Is The Grid

Description of what the grid on the map means
Written by Liz Dowling
Updated over a week ago

Ordering Multiple Prints

How can I put more than one print in one order
Written by Liz Dowling
Updated over a week ago

Refund Policy

What happens if I don't like my print.
Written by Liz Dowling
Updated over a week ago

Editing My Map Details

How can I edit after I have placed my order?
Written by Liz Dowling
Updated over a week ago

What Frame Should I Get?

Options for framing the print
Written by Joe Duffy
Updated this week