Advice and answers from the The Night Sky Team

General Help

22 articles in this collection
Written by Liz Dowling and Joe Duffy

Typos And Incorrect Details

I Made A Mistake In The Map Details
Written by Liz Dowling
Updated over a week ago

Do the prints come framed?

Options for framing the print
Written by Joe Duffy
Updated over a week ago

What is the Quality of the Print

How good is it?
Written by Joe Duffy
Updated over a week ago

What are the Print Dimensions?

Dimensions of the Print
Written by Liz Dowling
Updated over a week ago

How Long Does it Take to Receive My Order?

Details of print and shipping times
Written by Liz Dowling
Updated over a week ago

Can I edit my print?

How to edit your print after you order
Written by Joe Duffy
Updated over a week ago

Is the Star Map Accurate?

How we create the map of the night sky
Written by Liz Dowling
Updated over a week ago

How to check what I have ordered

Check your preview file once you have ordered.
Written by Liz Dowling
Updated over a week ago

Why is my Tracking Code Not Working?

Written by Joe Duffy
Updated over a week ago

Can I Change The Shipping Address After I Have Placed My Order

Change shipping address details
Written by Liz Dowling
Updated over a week ago

Ideas For Titles And Quotes

Written by Liz Dowling
Updated over a week ago

Cost of Print

How much do I pay for the print?
Written by Liz Dowling
Updated over a week ago

Can I get more characters on the Title of the print?

How to get a longer title on the print
Written by Joe Duffy
Updated over a week ago

Smaller Sizes

Can I order a smaller size?
Written by Liz Dowling
Updated over a week ago

Can I Order a Larger Print?

Is it possible to get a print with bigger dimensions?
Written by Liz Dowling
Updated over a week ago

Can I Have More Than One map On A Print

Is it possible to have more than one map on a print?
Written by Liz Dowling
Updated over a week ago

Shipping Outside Of USA and Canada

Written by Liz Dowling
Updated over a week ago

What Is The Grid

Description of what the grid on the map means
Written by Liz Dowling
Updated over a week ago

Ordering Multiple Prints

How can I put more than one print in one order
Written by Liz Dowling
Updated over a week ago

Refund Policy

What happens if I don't like my print.
Written by Liz Dowling
Updated over a week ago

What Frame Should I Get?

Options for framing the print
Written by Joe Duffy
Updated over a week ago

Editing My Map Details

How can I edit after I have placed my order?
Written by Liz Dowling
Updated over a week ago