General Help

Sarah Walsh avatar Ciara avatar Joe Duffy avatar +2
26 articles in this collection
Written by Sarah Walsh, Ciara, and Joe Duffy and 2 others

Addresses for Return to Sender

If you need to return your print, here's our Lab addresses
Sarah Walsh avatar
Written by Sarah Walsh
Updated over a week ago

Shipping Times

How Long Does it Take to Receive My Order
Ciara avatar
Written by Ciara
Updated over a week ago

Tracking Codes

Further Information on Tracking Codes
Joe Duffy avatar
Written by Joe Duffy
Updated over a week ago

The Printing Process

How your map is created
Joe Duffy avatar
Written by Joe Duffy
Updated over a week ago

What Is This

What Is This
Liz Dowling avatar
Written by Liz Dowling
Updated over a week ago

Delivered but not at the door

Karen O Connor avatar
Written by Karen O Connor
Updated over a week ago

PDF or Digital file

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Written by Karen O Connor
Updated over a week ago

Choosing any date in the past or future and how it works!

Karen O Connor avatar
Written by Karen O Connor
Updated over a week ago

Typos And Incorrect Details

I Made A Mistake In The Map Details
Liz Dowling avatar
Written by Liz Dowling
Updated over a week ago

Adding A Gift Option and Message

Marking An Order As A Gift
Liz Dowling avatar
Written by Liz Dowling
Updated over a week ago

What is the Quality of the Print

How good is it?
Joe Duffy avatar
Written by Joe Duffy
Updated over a week ago

What are the Print Dimensions?

Dimensions of the Print
Liz Dowling avatar
Written by Liz Dowling
Updated over a week ago

Is the Star Map Accurate?

How we create the map of the night sky
Liz Dowling avatar
Written by Liz Dowling
Updated over a week ago

How to check what I have ordered

Check your preview file once you have ordered.
Liz Dowling avatar
Written by Liz Dowling
Updated over a week ago

Why is my Tracking Code Not Working?

Joe Duffy avatar
Written by Joe Duffy
Updated over a week ago

Can I Change The Shipping Address After I Have Placed My Order

Change shipping address details
Liz Dowling avatar
Written by Liz Dowling
Updated over a week ago

Ideas For Titles And Quotes

Liz Dowling avatar
Written by Liz Dowling
Updated over a week ago

Longer Title, Emojis And Foreign Languages

How to get a longer title on the print
Joe Duffy avatar
Written by Joe Duffy
Updated over a week ago

Smaller Sizes

Can I order a smaller size?
Liz Dowling avatar
Written by Liz Dowling
Updated over a week ago

Can I Order a Larger Print?

Is it possible to get a print with bigger dimensions?
Liz Dowling avatar
Written by Liz Dowling
Updated over a week ago

Can I Have More Than One map On A Print

Is it possible to have more than one map on a print?
Liz Dowling avatar
Written by Liz Dowling
Updated over a week ago

What Is The Grid

Description of what the grid on the map means
Liz Dowling avatar
Written by Liz Dowling
Updated over a week ago

Ordering Multiple Prints

How can I put more than one print in one order
Liz Dowling avatar
Written by Liz Dowling
Updated over a week ago

Refund Policy

What happens if I don't like my print.
Liz Dowling avatar
Written by Liz Dowling
Updated over a week ago

Editing My Map Details

How can I edit after I have placed my order?
Liz Dowling avatar
Written by Liz Dowling
Updated over a week ago

What Frame Should I Get?

Options for framing the print
Joe Duffy avatar
Written by Joe Duffy
Updated over a week ago